IS
Ivin S
1 reviews | Active since Feb 2024
23 Feb 2024, 11:39
Unauthorized de*****eck
Clientele agents are full bull, because I remember that guy telling that I will receive an sms in which I must accept or decline in order for them to de*****eck my amount but I received no such sms and I was debited and the de*****eck cannot be disputed or stopped and on the app there are no rewards and yet I paid, I want my money back and this de*****eck removed
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Replies (2)
Clientele Life's replyOfficial
23 Feb 2024, 15:56Dear Ivin S ,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Best regards,
Clientele Life's reply23 Feb 2024, 15:56
Official
Dear Ivin S ,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Best regards,
Clientele Life's replyOfficial
26 Feb 2024, 10:36Dear Ivin S , Thank you for escalating your concerns and allowing us the opportunity to address your complaint. We confirm that we made contact with you to explain the Clientele Perks plan benefits, how to access the vouchers and the DebiCheck mandate. You have opted to continue with the perks plan and call us before the 10th of March if you have changed your mind. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Best regards,
Clientele Life's reply26 Feb 2024, 10:36
Official
Dear Ivin S , Thank you for escalating your concerns and allowing us the opportunity to address your complaint. We confirm that we made contact with you to explain the Clientele Perks plan benefits, how to access the vouchers and the DebiCheck mandate. You have opted to continue with the perks plan and call us before the 10th of March if you have changed your mind. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Best regards,