1 reviews | Active since Jan 2021
Unauthorized Deductions
Cancellation Department.
My account has been debited without my authorization. I contacted your offices on *** on the 28th December requesting for a cancellation. Unfortunately I cannot remember the person's name whom I spoke to, she notified me that it had been cancelled and that I would receive and sms confirming the cancellation..
To date I have yet to receive an sms and yesterday my account was debited again. I do not have a steady job and cannot afford to have unauthorized funds deducted from my account which I did not up sign for. I would appreciate it, if you could please cancel the debit order and remove me from your system. And kindly reimburse the unauthorized funds that have been deducted from my account since November 2020 till now. I would appreciate if this could be done as soon as possible.
Thank you
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Thank you for raising your concerns with us.
We confirm that we made contact with you to provide feedback regarding the concerns raised.
We have since communicated that your policy was cancelled on the 28th December 2020 as per your request and the cancellation process was explained accordingly.
Furthermore we have confirmed that the refund of the premiums deducted in November and December was paid into your bank account on the 12th of January 2021.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We however apologise for any inconvenience you have experienced.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Recovery Specialist
Clientele Life
Thank you for raising your concerns with us.
We confirm that we made contact with you to provide feedback regarding the concerns raised.
We have since communicated that your policy was cancelled on the 28th December 2020 as per your request and the cancellation process was explained accordingly.
Furthermore we have confirmed that the refund of the premiums deducted in November and December was paid into your bank account on the 12th of January 2021.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We however apologise for any inconvenience you have experienced.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Recovery Specialist
Clientele Life