MP
Michelle P

1 reviews | Active since Jan 2023

04 Feb 2025, 09:11

Unauthorized deductions

I took my children to Nu Metro cinema in Canal Walk and I don't know how many agents gathered around me to offer free movie tickets if I just download the clientele app on my phone, I was assured many many times that it is free and that I would receive 2 x movie vouchers. The agents were very quick with talking, even taking my phone and inserting information a few times BUT was reassured no debit orders will be talen Toy surprise I see an amount of R160 has been debited and it is an 'authorized' debit so I can't even reverse it. My bank says I will have to pay R75 to have the funds reversed but there is no guarantee that next month the debit won't be taken again I want this canceled, this is an unauthorized debit order, this is *****, how many children have they done this to.

I want someone to call me and cancel this nonsense I don't even know what I'm paying R160 for? I'm going to take this further if I don't get assistance

0
Replies (1)
Clientele Life
Clientele Life's reply04 Feb 2025, 11:17
Official
Dear Michelle P, 
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
          
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
                   
Yours sincerely,  

Lindiwe Mabizela
Service Support Team Leader
Clientele Life