AP
Anushka P
1 reviews | Active since Jan 2020
27 Jan 2020, 11:11
Unauthorized Debits and Policy Sign up!
Clientele Life have been debiting my account for unauthorized policies that have been signed up by one of there consultants.. they need to screen there staff before employment.
Sfiso Tshepiso signed me up for a funeral policy unknowingly, he has all my details and banking details. How does an application get approved without the clients signature or authorization??? I want this taken up further and i want all my debits to be refunded, as I did not meet with this nor did i give any of your consultants permission to sign me up!
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Replies (4)AP
Anushka P's updateReviewer Update
27 Jan 2020, 13:19I received a call from Clientele now telling me that I need to get an affidavit to prove that I did not sign the policy and to refund me. Such inconvenience now I must prove myself not guilty this is insane. They have ********** employees but here I am been crossed questioned!
AP
Anushka P's update27 Jan 2020, 13:19
Reviewer Update
I received a call from Clientele now telling me that I need to get an affidavit to prove that I did not sign the policy and to refund me. Such inconvenience now I must prove myself not guilty this is insane. They have ********** employees but here I am been crossed questioned!
Clientele Life's replyOfficial
27 Jan 2020, 16:04Dear ****hka P,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's reply27 Jan 2020, 16:04
Official
Dear ****hka P,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
AP
Anushka P's updateReviewer Update
27 Jan 2020, 17:24I need this resolved or a law suit is coming to claim clientele, as a Financial Institution this is ********** activity. I want to know who did this, I need to see the application, who gave you proof of my ID documents, banking details. And I need to be refunded from date of inception.
AP
Anushka P's update27 Jan 2020, 17:24
Reviewer Update
I need this resolved or a law suit is coming to claim clientele, as a Financial Institution this is ********** activity. I want to know who did this, I need to see the application, who gave you proof of my ID documents, banking details. And I need to be refunded from date of inception.
Clientele Life's replyOfficial
29 Jan 2020, 08:27Dear ****hka P,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Compliance Department has investigated the contents of your complaint and Benita Steyn has been in contact with you to provide the necessary feedback.
It was found that your details were submitted to us **********ly without your knowledge. We would like to take this opportunity to apologise for the conduct of the sales consultant, you can rest assured that our internal procedures will deal with this decisively.
Furthermore, kindly note that the policy was cancelled and a refund will be processed accordingly. Should you require further assistance please do not hesitate to contact us again, however, we have provided you with the escalation process. Kind Regards,Compliance Department
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Compliance Department has investigated the contents of your complaint and Benita Steyn has been in contact with you to provide the necessary feedback.
It was found that your details were submitted to us **********ly without your knowledge. We would like to take this opportunity to apologise for the conduct of the sales consultant, you can rest assured that our internal procedures will deal with this decisively.
Furthermore, kindly note that the policy was cancelled and a refund will be processed accordingly. Should you require further assistance please do not hesitate to contact us again, however, we have provided you with the escalation process. Kind Regards,Compliance Department
Clientele Life's reply29 Jan 2020, 08:27
Official
Dear ****hka P,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Compliance Department has investigated the contents of your complaint and Benita Steyn has been in contact with you to provide the necessary feedback.
It was found that your details were submitted to us **********ly without your knowledge. We would like to take this opportunity to apologise for the conduct of the sales consultant, you can rest assured that our internal procedures will deal with this decisively.
Furthermore, kindly note that the policy was cancelled and a refund will be processed accordingly. Should you require further assistance please do not hesitate to contact us again, however, we have provided you with the escalation process. Kind Regards,Compliance Department
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Compliance Department has investigated the contents of your complaint and Benita Steyn has been in contact with you to provide the necessary feedback.
It was found that your details were submitted to us **********ly without your knowledge. We would like to take this opportunity to apologise for the conduct of the sales consultant, you can rest assured that our internal procedures will deal with this decisively.
Furthermore, kindly note that the policy was cancelled and a refund will be processed accordingly. Should you require further assistance please do not hesitate to contact us again, however, we have provided you with the escalation process. Kind Regards,Compliance Department