1 reviews | Active since Mar 2014
Unauthorized debit orders
Exactly a month after my initial complaint its back to square one with this nonsense. My bank account was **********ly debited for a funeral policy I did not consent too. I went through the whole rigmarole to get my money refunded back to me and I was assured that the policy is cancelled and that there would be no further debit orders going off from my account. Clientele has yet again debited my account.
I was assured that an investigation of how this ********** policy even came into existence and that feedback would be provided but that has yet to happen. This is a direct infringement of the POPIA act and the Consumer Protection Act and I am up to my eye***** with this nonsense. I have already lodged a complaint with the Ombudsman and I am seriously considering pursuing this matter legally. I am appalled that a reputable company such as Clientele can blatantly allow for ***** cases to go unattended like this.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Kind Regards,
Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Kind Regards,
Market Conduct