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Thokozile C
1 reviews | Active since Sept 2020
23 Sept 2020, 22:43
Unauthorized debit orders
My name is Thokozile, I have an issue with the company, it has been sending me rewards messages and today an amount of R251 was deducted on my capitec account and I reversed that payment and even stopped all future debit orders from them. I do not remember agreeing to pay this amount or even signing up to this as I am a student and I am not working. Please solve my issue I do not want it to happen again next month.
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Replies (2)
Clientele Life's replyOfficial
24 Sept 2020, 09:14Dear Thokozile Z
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply24 Sept 2020, 09:14
Official
Dear Thokozile Z
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
TC
Thokozile C's updateReviewer Update
25 Sept 2020, 16:08Hi
Thank you so much for the help, a clientele consultant contacted me today and the issue was solved. I am pleased with the way they solved it.
Thank you so much for the help, a clientele consultant contacted me today and the issue was solved. I am pleased with the way they solved it.
TC
Thokozile C's update25 Sept 2020, 16:08
Reviewer Update
Hi
Thank you so much for the help, a clientele consultant contacted me today and the issue was solved. I am pleased with the way they solved it.
Thank you so much for the help, a clientele consultant contacted me today and the issue was solved. I am pleased with the way they solved it.