SD
Sipho D
1 reviews | Active since Oct 2019
24 Oct 2019, 06:17
Unauthorized Debit Orders by Clientele
Clientele made two unauthorized debit orders from my Capitec bank account on 23 October 2019. I have no policy, none whatsoever, with this company and have had no contact with them either. If what Clientele did to me isn't *****ing, then I wonder what *****ing is. I also read a review from someone who also experienced same in October last year from a Capitec bank account. One then begins to wonder if our money is safe at Capitec if vultures can do as they please with our money.
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Replies (3)
Clientele Life's replyOfficial
24 Oct 2019, 08:51Dear Sipho D
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Best regards,
Clientele Life's reply24 Oct 2019, 08:51
Official
Dear Sipho D
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Best regards,
Clientele Life's replyOfficial
25 Oct 2019, 13:35Dear Sipho D By now you have been contacted by our Investigator Skhumbuzo Mbele . We have confirmed that an application form was received which contained your details. We have explained the documents required to further investigate the matter. We would like to take this opportunity to apologise for any inconvenience caused in this regard and trust you find the above in order. Should you wish to contact us again please do not hesitate to do so. Yours sincerely, Compliance Team
Best regards,
Clientele Life's reply25 Oct 2019, 13:35
Official
Dear Sipho D By now you have been contacted by our Investigator Skhumbuzo Mbele . We have confirmed that an application form was received which contained your details. We have explained the documents required to further investigate the matter. We would like to take this opportunity to apologise for any inconvenience caused in this regard and trust you find the above in order. Should you wish to contact us again please do not hesitate to do so. Yours sincerely, Compliance Team
Best regards,
SD
Sipho D's updateReviewer Update
25 Oct 2019, 21:45Indeed I was contacted by Skhumbuzo who promised to send me the application forms which I supposedly made. Our discussion indicated that an agent unknown to me submitted "my" application forms. The place where I'm supposed to have made those applications is about 697km from where I reside and in different provinces from where I stay. Furthermore, I have never been to that place all my life. In addition, from the SMS received after my telephonic discussion with Skhumbuzo, the first name on that policy is not mine. I have asked Clientele to send me the application form used as a basis for that deduction and I wait for their response.
SD
Sipho D's update25 Oct 2019, 21:45
Reviewer Update
Indeed I was contacted by Skhumbuzo who promised to send me the application forms which I supposedly made. Our discussion indicated that an agent unknown to me submitted "my" application forms. The place where I'm supposed to have made those applications is about 697km from where I reside and in different provinces from where I stay. Furthermore, I have never been to that place all my life. In addition, from the SMS received after my telephonic discussion with Skhumbuzo, the first name on that policy is not mine. I have asked Clientele to send me the application form used as a basis for that deduction and I wait for their response.