SS
Sweetness S
1 reviews | Active since Sept 2026
09 Sept 2026, 05:54
Unauthorized debit orders
Hi Peter. I do not have any insurance policy whatsoever with clientele yet last month on the 25th of August they took R395 from my Capitec bank account, I went to the Capitec branch at vaal Mall on that very sad day they withdrew the money because I was shocked. Capitec stupidity said they can't help the only thing we can do is to call, fine we called while there at the Capitec branch using their phone and we were able to get hold of clientele and they said on the phone they cancelled the policy and this was on the 25th of August, To return my money they said I must wait 10-15 days for an investigation CER818578.. Tell me why today on the 9th of September I have another debit order R395 from clientele when last month they said they cancelled that funeral policy I know nothing of..I'm waiting for my R395 they took last month and now I wake up to them having taken another R395.. Please HELP!!
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Replies (7)0
Replies (7)
Clientele Life's replyOfficial
09 Sept 2026, 07:41Dear Sweetness S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
Clientele Life's reply09 Sept 2026, 07:41
Official
Dear Sweetness S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
SS
Sweetness S's updateReviewer Update
09 Sept 2026, 08:34Good day,
Thank you for your prompt response, I just spoke to an agent now on call, so he's explaining to me that there's a 31 days notice for the debit order to be cancelled which was NEVER stated to me by the previous agent I spoke with in August because had I been aware that I was still going to get debited I would have cancelled my bank account with Capitec all together and use another bank. When she said my policy is cancelled she also stated that I will NEVER be debited again which was a lie
The only help I need now it's assistant with a refund, because remember I am not a willing client of clientele the debit orders are unauthorized hence making it *****ulent behavior on my Capitec account so it doesn't even make sense that the agent now is saying there must be an investigation to check whether I am eligible for a refund or not..I am eligible because I Never opened a funeral policy with clientele willingly, I don't know where my information was acquired which makes it another *****ulent behavior.
Thank you for your prompt response, I just spoke to an agent now on call, so he's explaining to me that there's a 31 days notice for the debit order to be cancelled which was NEVER stated to me by the previous agent I spoke with in August because had I been aware that I was still going to get debited I would have cancelled my bank account with Capitec all together and use another bank. When she said my policy is cancelled she also stated that I will NEVER be debited again which was a lie
The only help I need now it's assistant with a refund, because remember I am not a willing client of clientele the debit orders are unauthorized hence making it *****ulent behavior on my Capitec account so it doesn't even make sense that the agent now is saying there must be an investigation to check whether I am eligible for a refund or not..I am eligible because I Never opened a funeral policy with clientele willingly, I don't know where my information was acquired which makes it another *****ulent behavior.
SS
Sweetness S's update09 Sept 2026, 08:34
Reviewer Update
Good day,
Thank you for your prompt response, I just spoke to an agent now on call, so he's explaining to me that there's a 31 days notice for the debit order to be cancelled which was NEVER stated to me by the previous agent I spoke with in August because had I been aware that I was still going to get debited I would have cancelled my bank account with Capitec all together and use another bank. When she said my policy is cancelled she also stated that I will NEVER be debited again which was a lie
The only help I need now it's assistant with a refund, because remember I am not a willing client of clientele the debit orders are unauthorized hence making it *****ulent behavior on my Capitec account so it doesn't even make sense that the agent now is saying there must be an investigation to check whether I am eligible for a refund or not..I am eligible because I Never opened a funeral policy with clientele willingly, I don't know where my information was acquired which makes it another *****ulent behavior.
Thank you for your prompt response, I just spoke to an agent now on call, so he's explaining to me that there's a 31 days notice for the debit order to be cancelled which was NEVER stated to me by the previous agent I spoke with in August because had I been aware that I was still going to get debited I would have cancelled my bank account with Capitec all together and use another bank. When she said my policy is cancelled she also stated that I will NEVER be debited again which was a lie
The only help I need now it's assistant with a refund, because remember I am not a willing client of clientele the debit orders are unauthorized hence making it *****ulent behavior on my Capitec account so it doesn't even make sense that the agent now is saying there must be an investigation to check whether I am eligible for a refund or not..I am eligible because I Never opened a funeral policy with clientele willingly, I don't know where my information was acquired which makes it another *****ulent behavior.
Clientele Life's replyOfficial
09 Sept 2026, 09:02Dear Sweetness S,
Thank you for raising your concerns and bringing this matter to our attention. Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful.
Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful.
Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards, Market Conduct
Clientele Life's reply09 Sept 2026, 09:02
Official
Dear Sweetness S,
Thank you for raising your concerns and bringing this matter to our attention. Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful.
Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful.
Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards, Market Conduct
SS
Sweetness S's updateReviewer Update
09 Sept 2026, 10:42I did give out my alternative phone number in the morning and I'm still waiting for the phone call.. Thanks
SS
Sweetness S's update09 Sept 2026, 10:42
Reviewer Update
I did give out my alternative phone number in the morning and I'm still waiting for the phone call.. Thanks
Clientele Life's replyOfficial
14 Sept 2026, 11:57Dear Sweetness S,
Thank you for raising your concerns and bringing this matter to our attention. Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful.
Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful.
Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards, Market Conduct
Clientele Life's reply14 Sept 2026, 11:57
Official
Dear Sweetness S,
Thank you for raising your concerns and bringing this matter to our attention. Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful.
Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful.
Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards, Market Conduct
SS
Sweetness S's updateReviewer Update
14 Sept 2026, 12:08I did give you an alternative number and I never any call. I just received a message now that I must contact Mahlatse Aphane however no one is picking up. Please contact me on the very same number you sent an SMS ***
SS
Sweetness S's update14 Sept 2026, 12:08
Reviewer Update
I did give you an alternative number and I never any call. I just received a message now that I must contact Mahlatse Aphane however no one is picking up. Please contact me on the very same number you sent an SMS ***
Clientele Life's replyOfficial
18 Sept 2026, 11:33Dear Zama M,
Thank you for raising your concerns and bringing this matter to our attention.
Our attempts to contact you on all cell phone numbers provided for the purpose of discussing and addressing your complaint were unsuccessful.
The sales process was reviewed and it was found that the policy was sold correctly and you have also authenticated a Debi-Check mandate.
Please note that if you are not satisfied with the outcome of your complaint, you can direct your complaint to the office of the Independent Arbitrator. The escalation process has been sent to you.
We trust you find this in order.
Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
Our attempts to contact you on all cell phone numbers provided for the purpose of discussing and addressing your complaint were unsuccessful.
The sales process was reviewed and it was found that the policy was sold correctly and you have also authenticated a Debi-Check mandate.
Please note that if you are not satisfied with the outcome of your complaint, you can direct your complaint to the office of the Independent Arbitrator. The escalation process has been sent to you.
We trust you find this in order.
Regards,
Market Conduct
Clientele Life's reply18 Sept 2026, 11:33
Official
Dear Zama M,
Thank you for raising your concerns and bringing this matter to our attention.
Our attempts to contact you on all cell phone numbers provided for the purpose of discussing and addressing your complaint were unsuccessful.
The sales process was reviewed and it was found that the policy was sold correctly and you have also authenticated a Debi-Check mandate.
Please note that if you are not satisfied with the outcome of your complaint, you can direct your complaint to the office of the Independent Arbitrator. The escalation process has been sent to you.
We trust you find this in order.
Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
Our attempts to contact you on all cell phone numbers provided for the purpose of discussing and addressing your complaint were unsuccessful.
The sales process was reviewed and it was found that the policy was sold correctly and you have also authenticated a Debi-Check mandate.
Please note that if you are not satisfied with the outcome of your complaint, you can direct your complaint to the office of the Independent Arbitrator. The escalation process has been sent to you.
We trust you find this in order.
Regards,
Market Conduct