Unauthorized debit order without my consent

Item: Clientele Life
Rating: 1
Author: Thangithini N

I do not have any policy with Clientele yet I received a call from one of their call centre staff who was rude enough to tell me that there's a pending debit order scheduled for the 24/03/2023. I told him I did not authorize any debit order from them and it ******** to force ordinary people to join their insurance without their consent. They promised to cancel it, I then received an SMS of cancellation bit to my surprise I discovered the debit order was made anyway an amount of R382 was taken. I'm very upset and that money helps buy groceries for my family I want my money reversed. Clientele Life ****s the poor everyone should know about this and I am definite I am not the 1st nor the last person to be ****med by them.

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Replies (2)

Clientele Life's replyOfficial

27 Mar 2023, 12:08

Dear Thangithini N

We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.

Yours sincerely,  Shanitha Hanuman
Service Support Supervisor
Clientele Life

Clientele Life's reply27 Mar 2023, 12:08

Official

Clientele Life's replyOfficial

27 Mar 2023, 14:42

Dear Thangithini N , We confirm that we have made contact with you to provide feedback regarding the concerns raised. At the outset, we would like to apologize for the delay and any inconvenience that you may have experienced. As per our telephonic discussion, we confirm that the policy was cancelled and the refund has been submitted. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Kutlwano Tsoai
Service Support Specialist
Clientele Life

Clientele Life's reply27 Mar 2023, 14:42

Official