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Kagiso K

1 reviews | Active since Mar 2025

14 Mar 2025, 08:25

Unauthorized debit order policy I didn't approve to

This one is a **** Clintele perks ,they will approve a debit order of R160 without your consent. Don't fall for it @clientele stop this policy that I did not consent to and being a student at the same time ,this is not good at all

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Replies (2)
Clientele Life
Clientele Life's reply14 Mar 2025, 12:22
Official
Dear  Kagiso K,

We confirm receipt of the concerns raised and apologize for any inconvenience caused.
          
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
                   
Yours sincerely,  

Lindiwe Mabizela
Service Support Team Leader
Clientele Life 
Clientele Life
Clientele Life's reply04 Apr 2025, 15:53
Official
Dear  Kagiso K, 

Thank you for raising your concerns and bringing this matter to our attention. 

We confirm that our Market Conduct has investigated the contents of your complaint and Lungile Mathebula has been in contact with you to provide the necessary feedback. 

You requested to cancel the policy and the cancellation of the debit order process was confirmed. 

We trust you find this in order and that this matter has been resolved to your satisfaction.  

Should you require further assistance please feel free to contact us. 

Regards, 
Market Conduct