Unauthorized debit order on my capitec account

I am writing to formally raise a concern regarding an unauthorized debit order on my Capitec account. On February 5, 2025, I met with your consultant, Dineo, at the Clientèle kiosk in Blood Mall. During our discussion, I was informed that I would receive a follow-up call to confirm whether I wished to proceed with the life insurance cover. I was also advised that I should decline the offer if I did not want to continue.

However, I never received this call, nor did I provide authorization for any debit order. To my surprise, on February 25, 2025, an amount was deducted from my account without my consent. This transaction was not authorized by me, and I request an immediate reversal of the deducted amount.

I also ask that you provide clarity on why this debit order was processed without my explicit approval and take the necessary steps to prevent any further unauthorized deductions.

Please treat this matter with urgency and provide me with feedback on how this issue will be resolved. I look forward to your prompt response.