1 reviews | Active since Feb 2018

13 Feb 2018, 11:56

Unauthorized debit order in a crime

Item: Clientele Life
Rating: 1
Author: charleen L

My son has never agreed to buy an insurance or whatever Clientele is selling, they however they are debiting his account, we have not prove of any insurance. the rude agent said that we will not be getting any monies back, so rude I have emailed them and they do not respond. I want the monies refunded back and Clientele should not do this as it is un lawful.

Helpful (0)

Replies (9)

Clientele Life's replyOfficial

13 Feb 2018, 12:06

Thank you for raising your concerns with us.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Benita Steyn

Service Recovery Specialist

Clientele Life's reply13 Feb 2018, 12:06

Official

Thank you for raising your concerns with us.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Benita Steyn

Service Recovery Specialist

charleen L's updateReviewer Update

13 Feb 2018, 12:54

I have read this line before, we will just see when this will be sorted,

charleen L's update13 Feb 2018, 12:54

Reviewer Update

I have read this line before, we will just see when this will be sorted,

charleen L's updateReviewer Update

13 Feb 2018, 12:54

I have read this line before, we will just see when this will be sorted,

charleen L's update13 Feb 2018, 12:54

Reviewer Update

I have read this line before, we will just see when this will be sorted,

charleen L's updateReviewer Update

14 Feb 2018, 11:25

It has now come to my attention that this **** sales was apparently made in December 2017, we would like to have the signature or recording concluding this sale.

charleen L's update14 Feb 2018, 11:25

Reviewer Update

It has now come to my attention that this **** sales was apparently made in December 2017, we would like to have the signature or recording concluding this sale.

charleen L's updateReviewer Update

14 Feb 2018, 11:43

I would like to correct the year that this debit order has been going on. It is 2016 NOT 2017

charleen L's update14 Feb 2018, 11:43

Reviewer Update

I would like to correct the year that this debit order has been going on. It is 2016 NOT 2017

Clientele Life's replyOfficial

07 Mar 2018, 12:16

Thank you for raising your concerns and bringing this matter to our attention.

Your complaint was assigned to the Compliance Department to investigate the conduct of our sales consultant. We take pride in our service offering to clients and a review like yours is regarded in a very serious light.

By now you have been in contact with our Investigator Johannah Cele, we require an affidavit with three specimen signatures and your bank statement for further investigation.

Regrettably there are certain documents and information which is required to enable us to conduct an accurate investigation, and if not received this will unfortunately delay the outcome of the investigation.

We trust you find this in order, however should you require any further assistance in this regard, please feel free to contact us again.

Yours sincerely,

Dalene van Rayne
Supervisor
Compliance

Clientele Life's reply07 Mar 2018, 12:16

Official

Thank you for raising your concerns and bringing this matter to our attention.

By now you have been in contact with our Investigator Johannah Cele, we require an affidavit with three specimen signatures and your bank statement for further investigation.

We trust you find this in order, however should you require any further assistance in this regard, please feel free to contact us again.

Yours sincerely,

Dalene van Rayne
Supervisor
Compliance

charleen L's updateReviewer Update

07 Mar 2018, 16:05

Dalene Van Rayne, this documentation was send via email to you two days after the request, still no response from Clientele, I find it very amazing that you guys got no authorisation from my son to debit his account and now you dragging your feet to sort out your mess. Should I be looking forlegal advise, it seem that Clientele in not prepare to deal with their mess.

charleen L's update07 Mar 2018, 16:05

Reviewer Update

charleen L's updateReviewer Update

07 Mar 2018, 16:06

As this was a dodegy deal, why is it so difficult for Clientele to sort it our as fast as they debited the account.

charleen L's update07 Mar 2018, 16:06

Reviewer Update

As this was a dodegy deal, why is it so difficult for Clientele to sort it our as fast as they debited the account.

Clientele Life's replyOfficial

13 Mar 2018, 15:37

We have confirm receipt of the concerns raised.

By now you have been contacted by our Compliance Investigator and we have confirmed the solutions moving forward.

We would like to apologise for any inconvenience caused in this regard.

We trust you find this in order, however should you require any further assistance in this regard, please feel free to contact us again.

Yours sincerely,

Dalene van Rayne
Supervisor
Compliance

Clientele Life's reply13 Mar 2018, 15:37

Official

We have confirm receipt of the concerns raised.

By now you have been contacted by our Compliance Investigator and we have confirmed the solutions moving forward.

We would like to apologise for any inconvenience caused in this regard.

We trust you find this in order, however should you require any further assistance in this regard, please feel free to contact us again.

Yours sincerely,

Dalene van Rayne
Supervisor
Compliance