MS
Molatelo S
1 reviews | Active since Oct 2019
24 Oct 2019, 09:33
Unauthorized Debit Order from Clientele Life
I got a message from my bank that I have a debit order from Clientele of R225, I have never gave Clientele any authority or consent to deduct money from my bank account as I've never joined any of their services. I've written and sent an email to Clientele Inquiries requesting cancellation and they have not responded. I want Clientele to cancel this
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
24 Oct 2019, 10:08Dear Molatelo S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life's reply24 Oct 2019, 10:08
Official
Dear Molatelo S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life's replyOfficial
25 Oct 2019, 13:40Dear Molatelo S By now you have been contacted by our investigator Lucia Mpofu . We have confirmed that an application form was received which contained your details. We have explained the documents required to further investigate the matter. We would like to take this opportunity to apologise for any inconvenience caused in this regard and trust you find the above in order. Should you wish to contact us again please do not hesitate to do so. Yours sincerely, Compliance Team
Clientele Life's reply25 Oct 2019, 13:40
Official
Dear Molatelo S By now you have been contacted by our investigator Lucia Mpofu . We have confirmed that an application form was received which contained your details. We have explained the documents required to further investigate the matter. We would like to take this opportunity to apologise for any inconvenience caused in this regard and trust you find the above in order. Should you wish to contact us again please do not hesitate to do so. Yours sincerely, Compliance Team
MS
Molatelo S's updateReviewer Update
25 Oct 2019, 21:49Thank you, the matter was resolved within 6 hours.
MS
Molatelo S's update25 Oct 2019, 21:49
Reviewer Update
Thank you, the matter was resolved within 6 hours.