MM
Mantwa M
1 reviews | Active since Apr 2020
11 Apr 2020, 08:13
Unauthorized debit order from clientele
I joined clientele rewards on February 2020 and apparently they registered me for the whole package without my consent now they have deducted an amount of R245 through a debit order. I tried to reverse the money only to find out that clientele has blocked the bank from reversing the money. Please help my patience is running out.
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
11 Apr 2020, 11:31Dear Mantwa M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Best regards,
Clientele Life's reply11 Apr 2020, 11:31
Official
Dear Mantwa M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Best regards,
Clientele Life's replyOfficial
14 Apr 2020, 17:59Dear Mantwa M
Our attempts to contact you have not been successful.
Kindly, provide us with an alternate number or convenient time to contact you, in order to resolve the concerns raised.
We trust that you find the above in order.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Our attempts to contact you have not been successful.
Kindly, provide us with an alternate number or convenient time to contact you, in order to resolve the concerns raised.
We trust that you find the above in order.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Best regards,
Clientele Life's reply14 Apr 2020, 17:59
Official
Dear Mantwa M
Our attempts to contact you have not been successful.
Kindly, provide us with an alternate number or convenient time to contact you, in order to resolve the concerns raised.
We trust that you find the above in order.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Our attempts to contact you have not been successful.
Kindly, provide us with an alternate number or convenient time to contact you, in order to resolve the concerns raised.
We trust that you find the above in order.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Best regards,
Clientele Life's replyOfficial
15 Apr 2020, 17:50Dear Mantwa M By now you have been contacted by our Compliance Team who has investigated the contents of your complaint and Benita Steyn has been in contact with you to provide the necessary feedback. The policy has been taken through our ABC channel. It was found that the consultant did not provide you with the full information regarding the policy. We assure you this is not the level of service we aim to provide our clients and corrective measures will be taken. You confirmed that you were satisfied with the feedback and we would like to take this opportunity to apologize for any inconvenience caused in this regard. Should you require any further assistance please do not hesitate to contact us directly. Yours sincerely, Market Conduct Team
Best regards,
Clientele Life's reply15 Apr 2020, 17:50
Official
Dear Mantwa M By now you have been contacted by our Compliance Team who has investigated the contents of your complaint and Benita Steyn has been in contact with you to provide the necessary feedback. The policy has been taken through our ABC channel. It was found that the consultant did not provide you with the full information regarding the policy. We assure you this is not the level of service we aim to provide our clients and corrective measures will be taken. You confirmed that you were satisfied with the feedback and we would like to take this opportunity to apologize for any inconvenience caused in this regard. Should you require any further assistance please do not hesitate to contact us directly. Yours sincerely, Market Conduct Team
Best regards,
MM
Mantwa M's updateReviewer Update
23 Apr 2020, 07:15Hellopeter
Clientele has deducted an amount of R245 again and I have canceled everything with them what's going on. I really don't like this ????????
Clientele has deducted an amount of R245 again and I have canceled everything with them what's going on. I really don't like this ????????
MM
Mantwa M's update23 Apr 2020, 07:15
Reviewer Update
Hellopeter
Clientele has deducted an amount of R245 again and I have canceled everything with them what's going on. I really don't like this ????????
Clientele has deducted an amount of R245 again and I have canceled everything with them what's going on. I really don't like this ????????