KM
Kgomotso M
1 reviews | Active since May 2020
23 May 2020, 12:16
Unauthorized Debit Order
Hello Peter
On 22 May, 2020, Clientele has just debited R269 from my bank account without my authorization. I would like to have that amount back, I do not and have never had any account with clientele, am in now way in business with them and I would like to have the amount back. Thank you
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
23 May 2020, 12:55Dear Kgomotso M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply23 May 2020, 12:55
Official
Dear Kgomotso M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
28 May 2020, 10:47 Dear Kgomotso M
Thank you for raising your concerns and for bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Beauty Phillips has been in contact with you to provide the necessary feedback.
The policy has been taken through our ABC Broker channels. It was found that you did sign an application form and then presented your bank card to swipe and verify your account details, permitting a debit order to be raised to your bank account. The policy has been cancelled as per your request and our investigator a solution moving forward.
Should you require further assistance please do not hesitate to contact us directly.
Yours sincerely,
Market Conduct Team
Thank you for raising your concerns and for bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Beauty Phillips has been in contact with you to provide the necessary feedback.
The policy has been taken through our ABC Broker channels. It was found that you did sign an application form and then presented your bank card to swipe and verify your account details, permitting a debit order to be raised to your bank account. The policy has been cancelled as per your request and our investigator a solution moving forward.
Should you require further assistance please do not hesitate to contact us directly.
Yours sincerely,
Market Conduct Team
Clientele Life's reply28 May 2020, 10:47
Official
Dear Kgomotso M
Thank you for raising your concerns and for bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Beauty Phillips has been in contact with you to provide the necessary feedback.
The policy has been taken through our ABC Broker channels. It was found that you did sign an application form and then presented your bank card to swipe and verify your account details, permitting a debit order to be raised to your bank account. The policy has been cancelled as per your request and our investigator a solution moving forward.
Should you require further assistance please do not hesitate to contact us directly.
Yours sincerely,
Market Conduct Team
Thank you for raising your concerns and for bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Beauty Phillips has been in contact with you to provide the necessary feedback.
The policy has been taken through our ABC Broker channels. It was found that you did sign an application form and then presented your bank card to swipe and verify your account details, permitting a debit order to be raised to your bank account. The policy has been cancelled as per your request and our investigator a solution moving forward.
Should you require further assistance please do not hesitate to contact us directly.
Yours sincerely,
Market Conduct Team