EK
Eunice K
1 reviews | Active since May 2025
07 May 2025, 11:33
Unauthorized debit order
Clientele keeps on deducting R160.00 from an 18 yrs old student who continuously cancels and stops the debit order. They also change the reference number so the deduction can go through then lock it so no refund can be processed. Please stop the deduction from Onthatile Khumalo's account and refund all his money😡
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Replies (2)
Clientele Life's replyOfficial
07 May 2025, 13:23Dear Eunice K,
We acknowledge receipt of the issues brought up and sincerely regret any inconvenience.
The appropriate department has been notified of your inquiry and will get in touch with you to offer assistance.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We acknowledge receipt of the issues brought up and sincerely regret any inconvenience.
The appropriate department has been notified of your inquiry and will get in touch with you to offer assistance.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply07 May 2025, 13:23
Official
Dear Eunice K,
We acknowledge receipt of the issues brought up and sincerely regret any inconvenience.
The appropriate department has been notified of your inquiry and will get in touch with you to offer assistance.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We acknowledge receipt of the issues brought up and sincerely regret any inconvenience.
The appropriate department has been notified of your inquiry and will get in touch with you to offer assistance.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
07 May 2025, 15:13Dear Eunice K,
We confirm that we made contact with the Policy Holder to assist and provide feedback regarding the concerns raised. At the outset, we would like to apologize for the inconvenience you may have experienced. As per our telephonic discussion with Mr Onthantile Khumalo, we have assisted with the cancellation of the Clientele Perks Plan where we have explained the losses and the implications. The cancellation letter is sent to the email address we have on our record.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla NgwenyaService Support Specialist Clientele Life
We confirm that we made contact with the Policy Holder to assist and provide feedback regarding the concerns raised. At the outset, we would like to apologize for the inconvenience you may have experienced. As per our telephonic discussion with Mr Onthantile Khumalo, we have assisted with the cancellation of the Clientele Perks Plan where we have explained the losses and the implications. The cancellation letter is sent to the email address we have on our record.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla NgwenyaService Support Specialist Clientele Life
Clientele Life's reply07 May 2025, 15:13
Official
Dear Eunice K,
We confirm that we made contact with the Policy Holder to assist and provide feedback regarding the concerns raised. At the outset, we would like to apologize for the inconvenience you may have experienced. As per our telephonic discussion with Mr Onthantile Khumalo, we have assisted with the cancellation of the Clientele Perks Plan where we have explained the losses and the implications. The cancellation letter is sent to the email address we have on our record.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla NgwenyaService Support Specialist Clientele Life
We confirm that we made contact with the Policy Holder to assist and provide feedback regarding the concerns raised. At the outset, we would like to apologize for the inconvenience you may have experienced. As per our telephonic discussion with Mr Onthantile Khumalo, we have assisted with the cancellation of the Clientele Perks Plan where we have explained the losses and the implications. The cancellation letter is sent to the email address we have on our record.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla NgwenyaService Support Specialist Clientele Life