Hellopeter
Share Your Experience
NM
Nosipho M

1 reviews | Active since Dec 2019

27 Feb 2021, 18:32

Unauthorized debit order

They debited my account today twice after they opened a policy in my name which I didn't approve. I emailed them in December last year asking them to cancel the policy because I didn't want it and yet they debited today.... I am not working I can't afford to lose R450 just like that, how am I suppose to feed my babies? Can they reverse our money because I'm not the only person facing this problem. You guys are creating a very bad name for yourselves.

0
Replies (4)
Clientele Life
Clientele Life's reply27 Feb 2021, 20:03
Official
Dear  Nosipho  M 
We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Shanitha Hanuman
Service Support Supervisor 
Clientele Life
Clientele Life
Clientele Life's reply01 Mar 2021, 13:01
Official
Dear Nosipho M,
  Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan.  We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success.  Please be informed that we will contact you again to assist you further regarding your complaint.  We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.  Yours sincerely,  Judith Mboweni Service Support Specialist 
Clientele Life
NM
Nosipho M's update01 Mar 2021, 13:32
Reviewer Update
Dear clientele life

I will be expecting your call and thank you for the prompt response,I hope the matter will be sorted.
Clientele Life
Clientele Life's reply02 Mar 2021, 10:22
Official
Dear Nosipho M  Thank you for raising your concerns with us.  We confirm that we made contact with you to provide feedback regarding the concerns raised.  We have since communicated that your policy has now been cancelled as per your request.  According to the feedback forwarded to you on email, we explained the refund process and  there would not be any further deductions from your respective bank account.  It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.  We however apologise for any inconvenience this must have caused to you.  We trust you find this in order, however should you require any further assistance please feel free to contact us again.
 
Yours sincerely, 

Judith Mboweni Service Recovery Specialist Clientele Life