TC
Thando C
1 reviews | Active since Nov 2020
03 Nov 2020, 09:19
UNAUTHORIZED DEBIT ORDER
On the 23th of October Clientele has deducted R281 from my capitec account for a funeral policy which I didn't open, I'm not working as I'm still a student, could they please cancel the debit order and reverse my money back
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Replies (4)0
Replies (4)
Clientele Life's replyOfficial
03 Nov 2020, 12:48Dear Thando C
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply03 Nov 2020, 12:48
Official
Dear Thando C
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
TC
Thando C's updateReviewer Update
03 Nov 2020, 13:04I will highly appreciate if the debit order could be cancelled and my money being reversed
TC
Thando C's update03 Nov 2020, 13:04
Reviewer Update
I will highly appreciate if the debit order could be cancelled and my money being reversed
Clientele Life's replyOfficial
04 Nov 2020, 15:05Dear Thando C
As per our telephonic conservation we have explained the channel in which the policy was sold.
We have further assisted with a solution moving forward and would like to take this opportunity to apologise for any inconvenience caused in this regard.
We trust that this is all you require however, should you require any further assistance please do not hesitate to contact us directly.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
As per our telephonic conservation we have explained the channel in which the policy was sold.
We have further assisted with a solution moving forward and would like to take this opportunity to apologise for any inconvenience caused in this regard.
We trust that this is all you require however, should you require any further assistance please do not hesitate to contact us directly.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply04 Nov 2020, 15:05
Official
Dear Thando C
As per our telephonic conservation we have explained the channel in which the policy was sold.
We have further assisted with a solution moving forward and would like to take this opportunity to apologise for any inconvenience caused in this regard.
We trust that this is all you require however, should you require any further assistance please do not hesitate to contact us directly.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
As per our telephonic conservation we have explained the channel in which the policy was sold.
We have further assisted with a solution moving forward and would like to take this opportunity to apologise for any inconvenience caused in this regard.
We trust that this is all you require however, should you require any further assistance please do not hesitate to contact us directly.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
TC
Thando C's updateReviewer Update
05 Nov 2020, 05:34Is possible to cancel the clientele rewards as well as I wasn't aware that I need to pay a fee for it as well?
TC
Thando C's update05 Nov 2020, 05:34
Reviewer Update
Is possible to cancel the clientele rewards as well as I wasn't aware that I need to pay a fee for it as well?