DS
Dikeledi S
1 reviews | Active since Jan 2021
29 Jan 2021, 20:10
Unauthorized debit order
I did not sign up for a life policy with clientele, the consultant asked for my details claiming that it's for database, to show how many people she spoke with in regard to the policy. To my surprise debit order of R500.00 went off against my account today and the ref no. from debit order is ***. I am unemployed and did not authorize that debit order. I will really appreciate it if that policy is cancelled and my money is refunded. I did not agree to that and I certainly cannot afford a life policy.
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Replies (2)
Clientele Life's replyOfficial
01 Feb 2021, 10:58Dear Dikeledi S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply01 Feb 2021, 10:58
Official
Dear Dikeledi S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
24 Mar 2021, 14:49 Dear Dikeledi S Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Lucia Mpofu has been in contact with you to provide the necessary feedback. It was found that you were approached by our broker and you provided your personal details with your banking details. You authenticated your banking details and permission was obtained to debit your account. You confirmed that you were satisfied with the feedback For further assistance please feel free to contact us again. Yours sincerely,
Market Conduct
Market Conduct
Clientele Life's reply24 Mar 2021, 14:49
Official
Dear Dikeledi S Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Lucia Mpofu has been in contact with you to provide the necessary feedback. It was found that you were approached by our broker and you provided your personal details with your banking details. You authenticated your banking details and permission was obtained to debit your account. You confirmed that you were satisfied with the feedback For further assistance please feel free to contact us again. Yours sincerely,
Market Conduct
Market Conduct