1 reviews | Active since Dec 2021
unauthorized debit order
I have been trying to for assistance since last month, clientele has been debiting R429 from my account for some policy which i did not sign up for. been calling and sending emails with no assistance. i am a pensioner and i cannot afford to pay for something that i did not sign for. consultant that i spoke to told me that clientele cannot be reversed back to my account as it has already gone trough, what **** is that. As customers we cannot even reverse this from our banks because clientele stopped that and my bank said its irreversible and i need to contact the service provide. i want my money back and this thing cancelled. clientele is ******** people, i would really like to know how they got my banking details from the first place.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Mbali Shezi has been in contact with you to provide the necessary feedback.
Your request to cancel the policy and the cancellation of the debit order process was confirmed and should any further debit orders go off we will gladly refund them. We would like to apologise for any inconvenience caused in this regard.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Kind regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Mbali Shezi has been in contact with you to provide the necessary feedback.
Your request to cancel the policy and the cancellation of the debit order process was confirmed and should any further debit orders go off we will gladly refund them. We would like to apologise for any inconvenience caused in this regard.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Kind regards,
Market Conduct