CM
Clement M
1 reviews | Active since Sept 2025
03 Sept 2025, 19:06
Unauthorized Debit Order ****(Clientele)
Clientele has proven beyond reasonable doubt that they are able to skin you alive. Previous month one of their representatives approached my father and provided false information to ensure that he joins them. A complain was logged, I called and sent an email requesting reversal and cancelation of the policy. After 4 working days a reversal was processed. But here we are again, they debited whereas an agent we spoke to indicated that the policy was cancelled. So once again... Ensure that the debited premiums are reversed into my father's account. And be advised, I'll be escalating this matter.
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Replies (4)0
Replies (4)
Clientele Life's replyOfficial
04 Sept 2025, 07:05Dear Clement M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Best regards,
Clientele Life's reply04 Sept 2025, 07:05
Official
Dear Clement M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Best regards,
CM
Clement M's updateReviewer Update
05 Sept 2025, 18:02Today I spoke to an agent by the name of Vusi. He indicated that a reversal will not be made but the policy will be cancelled. The process seems to be the same but the only difference with the previous month is that a reversal was made and an email for cancellation was sent. But the policy still deducted this month.
I was promised a recording because of the information the agent I spoke to last month left on the system. The information was inadequate because it did not have All the information on it.
Till now, no recording was sent, and Vusi said he will ensure that I receive it, and he will call to make sure that I did receive it.
I'm really disappointed and really frustrated of the way a big name such as Clientele is handling things, I feel that you're ****ming people off their last penny.
I was promised a recording because of the information the agent I spoke to last month left on the system. The information was inadequate because it did not have All the information on it.
Till now, no recording was sent, and Vusi said he will ensure that I receive it, and he will call to make sure that I did receive it.
I'm really disappointed and really frustrated of the way a big name such as Clientele is handling things, I feel that you're ****ming people off their last penny.
CM
Clement M's update05 Sept 2025, 18:02
Reviewer Update
Today I spoke to an agent by the name of Vusi. He indicated that a reversal will not be made but the policy will be cancelled. The process seems to be the same but the only difference with the previous month is that a reversal was made and an email for cancellation was sent. But the policy still deducted this month.
I was promised a recording because of the information the agent I spoke to last month left on the system. The information was inadequate because it did not have All the information on it.
Till now, no recording was sent, and Vusi said he will ensure that I receive it, and he will call to make sure that I did receive it.
I'm really disappointed and really frustrated of the way a big name such as Clientele is handling things, I feel that you're ****ming people off their last penny.
I was promised a recording because of the information the agent I spoke to last month left on the system. The information was inadequate because it did not have All the information on it.
Till now, no recording was sent, and Vusi said he will ensure that I receive it, and he will call to make sure that I did receive it.
I'm really disappointed and really frustrated of the way a big name such as Clientele is handling things, I feel that you're ****ming people off their last penny.
Clientele Life's replyOfficial
08 Sept 2025, 09:38Dear Clement M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Best regards,
Clientele Life's reply08 Sept 2025, 09:38
Official
Dear Clement M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Best regards,
Clientele Life's replyOfficial
12 Sept 2025, 15:44Dear Clement M,
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Feedback regarding the concerns raised was provided on the 5th of September 2025
Furthermore, I confirm that our records indicates that a call recording was also sent on the 5th of September 2025 viua the email address we have on record.
I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so.
Kind regards,Vusumuzi DlaminiClientele Insurance
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Feedback regarding the concerns raised was provided on the 5th of September 2025
Furthermore, I confirm that our records indicates that a call recording was also sent on the 5th of September 2025 viua the email address we have on record.
I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so.
Kind regards,Vusumuzi DlaminiClientele Insurance
Best regards,
Clientele Life's reply12 Sept 2025, 15:44
Official
Dear Clement M,
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Feedback regarding the concerns raised was provided on the 5th of September 2025
Furthermore, I confirm that our records indicates that a call recording was also sent on the 5th of September 2025 viua the email address we have on record.
I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so.
Kind regards,Vusumuzi DlaminiClientele Insurance
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Feedback regarding the concerns raised was provided on the 5th of September 2025
Furthermore, I confirm that our records indicates that a call recording was also sent on the 5th of September 2025 viua the email address we have on record.
I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so.
Kind regards,Vusumuzi DlaminiClientele Insurance
Best regards,