1 reviews | Active since Aug 2017
UNAUTHORIZED DEBIT ORDER BY CLIENTELE
CLIENTELE HAS BEEN DEDUCTING MONEY (R481X2) FROM MY CAPITEC SAVINGS ACCOUNT WITHOUT MY AUTHORITY. I HAVE NEVER JOINED ANYTHING WITH CLIENTELE AND ON TOP OF THAT IM UNEMPLOYED. THEY DEDUCTED TWICE AND I CAN'T REVERSE IT BECAUSE MY BANK DOESN'T ALLOW ME TO DO SO. I DON'T EVEN KNOW WHO TO CONTACT AT CLIENTELE TO LODGE A COMPLAIN ABOUT THIS, I ALSO DON'T HAVE MONEY FOR AIRTIME AS YOU KNOW THAT YOU NEED TO HAVE A LOT OF AIRTIME IN ORDER TO PHONE THE CALL CENTRES. PLEASE HELP ME, I WANT THEM TO PAY MY MONEY BACK. THE REFERENCE NUMBER THAT I GOT FROM THE DEBIT ORDER DETAILS IS ********** 09.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Dear SenzekilePhelicia
By now you have been contacted by our Compliance Investigator. You have confirmed that you were not aware that a policy will be captured and funds will be debited from your account.
We would like to take this opportunity to apologise for the misconception and we confirm that the policy has been cancelled as per request. Should you be interested in the policy in future, we encourage you to call us and we will gladly welcome you back as a client.
We trust that this is all you require in this regard however, should you require further assistance please do not hesitate to contact us.
Yours sincerely,
Compliance Team
Dear SenzekilePhelicia
By now you have been contacted by our Compliance Investigator. You have confirmed that you were not aware that a policy will be captured and funds will be debited from your account.
We would like to take this opportunity to apologise for the misconception and we confirm that the policy has been cancelled as per request. Should you be interested in the policy in future, we encourage you to call us and we will gladly welcome you back as a client.
We trust that this is all you require in this regard however, should you require further assistance please do not hesitate to contact us.
Yours sincerely,
Compliance Team