ZN
Zanele N
1 reviews | Active since Jul 2020
03 Jul 2020, 18:43
Unauthorized debit order
Hi Peter Clientele has recently debited 215 from my capitec account.how ever i have been trying to cancel the debit order but when i do that with clientele they join me the insurance again and this type of debit order is not disputed or reversing.
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Replies (2)
Clientele Life's replyOfficial
06 Jul 2020, 09:34Dear Zanele N,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life's reply06 Jul 2020, 09:34
Official
Dear Zanele N,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life's replyOfficial
06 Jul 2020, 15:11Dear Zanele N, Thank you for raising your concerns with us. We confirm that we made contact with you to provide feedback regarding the concerns raised. As discussed telephonically, we explained that there was an oversight from our side regarding the cancellation request not being escalated accordingly. Upon contacting you on 06 July 2020, we explained the refund process and you confirmed that you were satisfied with the feedback. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We however apologise for any inconvenience this must have caused to you. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith MboweniService Recovery Specialist
Clientele Life
Yours sincerely,
Judith MboweniService Recovery Specialist
Clientele Life
Clientele Life's reply06 Jul 2020, 15:11
Official
Dear Zanele N, Thank you for raising your concerns with us. We confirm that we made contact with you to provide feedback regarding the concerns raised. As discussed telephonically, we explained that there was an oversight from our side regarding the cancellation request not being escalated accordingly. Upon contacting you on 06 July 2020, we explained the refund process and you confirmed that you were satisfied with the feedback. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We however apologise for any inconvenience this must have caused to you. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith MboweniService Recovery Specialist
Clientele Life
Yours sincerely,
Judith MboweniService Recovery Specialist
Clientele Life