KM
Kedibone M
1 reviews | Active since Dec 2014
06 Mar 2025, 13:45
Unauthorized Debit order ( *****)
My Son Kgotso Mo***eng was debited R160 from his capitec account. He never opened any insurance with you and he is still young. Someone is doing *****, He used the watzup channel to put a query and was advised that the policy will remain and it will continue debiting. This is so unfair as no one goes into details of who opened the policy for him.
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Replies (2)
Clientele Life's replyOfficial
06 Mar 2025, 15:00Dear Kedibone,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply06 Mar 2025, 15:00
Official
Dear Kedibone,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
20 Mar 2025, 16:04Dear Kedibone,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Lerato Putuka has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
As discussed, the escalation process was sent to your cell number.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Lerato Putuka has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
As discussed, the escalation process was sent to your cell number.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards, Market Conduct
Clientele Life's reply20 Mar 2025, 16:04
Official
Dear Kedibone,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Lerato Putuka has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
As discussed, the escalation process was sent to your cell number.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Lerato Putuka has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
As discussed, the escalation process was sent to your cell number.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards, Market Conduct