Unauthorized Debit Order and Misrepresentation

Dear Clientèle Customer Service,

I am writing to formally lodge a complaint regarding what I believe to be a case of misrepresentation and unauthorized debit orders on my account.

I was approached by one of your agents who informed me that Clientèle was promoting its mobile application and that I would receive a follow-up call regarding a policy. I clearly stated that I do not have a policy with Clientèle. However, I agreed to assist purely on the basis that this was part of a promotional initiative.

To my shock, I later discovered that debit orders had been processed from my bank account without my knowledge or consent. At no point did I authorize any policy, nor did I consent to any deductions.

When I contacted my bank, I was informed that reversing these debit orders may not be possible under the circumstances, and I was advised that this situation appears to be *****ulent. This is deeply concerning and unacceptable.

I therefore demand the following:

Immediate cancellation of any policy that may have been *****ulently created in my name. Full reimbur*****t of all unauthorized debit orders deducted from my account. A formal explanation of how this occurred and what measures will be taken to prevent such incidents in future.

This matter is extremely serious, and if it is not resolved promptly, I will have no choice but to escalate it to the relevant regulatory authorities, including the Ombudsman for Short-Term Insurance and the Financial Sector Conduct Authority (FSCA).

Please treat this matter with urgency. I expect a written response within 5 working days.

Kind regards,