AL
Anna L
1 reviews | Active since Dec 2024
28 Dec 2024, 22:10
Unauthorized debit order
Hi i have a problem with clientele, they have debited an amount of R385 from my account on the 24th of December and i didn't authorise this debit order.
So i would like clientele to reverse my money please.
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
30 Dec 2024, 09:49Dear Anna L,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
Clientele Life's reply30 Dec 2024, 09:49
Official
Dear Anna L,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
30 Dec 2024, 13:43Dear Anna L, It is our pleasure to address your concerns. We apologize for any inconvenience caused. Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful. Please note that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
Service Support Specialist
Clientele Life
Clientele Life's reply30 Dec 2024, 13:43
Official
Dear Anna L, It is our pleasure to address your concerns. We apologize for any inconvenience caused. Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful. Please note that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
31 Dec 2024, 11:47Dear Anna L,
It is our pleasure to address your concerns. We apologize for any inconvenience.
Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful. Please be informed that we have assisted with the cancellation of your Extended Family Legal Plan as per your request.
We confirm that the policy premium will be refund back to you and paid into your account within 24 to 48 hours. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla Ngwenya Service Support Specialist Clientele Life
It is our pleasure to address your concerns. We apologize for any inconvenience.
Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful. Please be informed that we have assisted with the cancellation of your Extended Family Legal Plan as per your request.
We confirm that the policy premium will be refund back to you and paid into your account within 24 to 48 hours. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla Ngwenya Service Support Specialist Clientele Life
Clientele Life's reply31 Dec 2024, 11:47
Official
Dear Anna L,
It is our pleasure to address your concerns. We apologize for any inconvenience.
Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful. Please be informed that we have assisted with the cancellation of your Extended Family Legal Plan as per your request.
We confirm that the policy premium will be refund back to you and paid into your account within 24 to 48 hours. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla Ngwenya Service Support Specialist Clientele Life
It is our pleasure to address your concerns. We apologize for any inconvenience.
Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful. Please be informed that we have assisted with the cancellation of your Extended Family Legal Plan as per your request.
We confirm that the policy premium will be refund back to you and paid into your account within 24 to 48 hours. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla Ngwenya Service Support Specialist Clientele Life
Clientele Life's replyOfficial
03 Jan 2025, 12:30Dear Anna L,
It is our pleasure to address your concerns. We apologize for any inconvenience.
Kindly note that the refund will be paid within 24 business hours. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla Ngwenya Service Support Specialist Clientele Life
It is our pleasure to address your concerns. We apologize for any inconvenience.
Kindly note that the refund will be paid within 24 business hours. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla Ngwenya Service Support Specialist Clientele Life
Clientele Life's reply03 Jan 2025, 12:30
Official
Dear Anna L,
It is our pleasure to address your concerns. We apologize for any inconvenience.
Kindly note that the refund will be paid within 24 business hours. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla Ngwenya Service Support Specialist Clientele Life
It is our pleasure to address your concerns. We apologize for any inconvenience.
Kindly note that the refund will be paid within 24 business hours. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla Ngwenya Service Support Specialist Clientele Life