YM
Yamikani M

1 reviews | Active since Jul 2022

26 Jul 2022, 09:51

Unauthorized debit order

I gave my numbers and id number to a marketer to inquire about their products and he took my cellphone, took a picture of it and dialed a number. He also sent voice notes to a number on WhatsApp and made me agree to whatever that was typed on his phone (I couldn't see anything as it was hidden) under the impression that I'm agreeing to being by a consultant. He assured me that I will receive a call from a consultant and I was not informed about any amount that will be deducted from my account. I did not give him my account number or authorize any debit order. I received an sms of joining a funeral policy that we never spoke about and about a deduction that I know nothing about. I called the Clientele number on my debit information and I was told that the debit order is canceled but it is there on my Capitec app. The debit order amount is R270 and the maximum amount is R405 both of which I cannot afford as I'm unemployed and the money deducted was for nappies and milk for my 1 year old niece. Now there's a shortage.

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Replies (4)
Clientele Life
Clientele Life's reply26 Jul 2022, 10:44
Official
Dear Yamikani M 
We confirm receipt of the concerns raised.
      
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
      
Yours sincerely,
Shanitha Hanuman 
Service Support Supervisor 
Clientele Life 
YM
Yamikani M's update26 Jul 2022, 13:02
Reviewer Update
Thank you. Your consultant has called me and the policy was canceled, however, I am still waiting for feeedback on when I will be refunded.
Clientele Life
Clientele Life's reply27 Jul 2022, 14:07
Official
 Dear Yamikani M  

Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct department has investigated the matter and that one of our investigators has contacted you to provide the necessary feedback. We assure you this is not the level of service we aim to provide to our clients and corrective measures will be taken.  We trust that the refund process has been explained. Should you require further assistance please feel free to contact us. Kind Regards,

Market Conduct 
YM
Yamikani M's update28 Jul 2022, 19:36
Reviewer Update
I was refunded today. Thank you very much