Unauthorized debit order

Thank you Rendani from the whatsup chat responded and said she has escalated it to the relevant people and payment will be done in 24-48hrs, please Encourage your consultant to be sensitive to clients, one Thabiso called this morning, i thought it was for this matter, He did not adress me proper he ended up talking about an existing policy that i may cancel if i want, you dont talk like tgat with clients, u listen and advise accordingly, if the customer is angry for some reason, consultant cant be telling me that "your problem is that you want to talk alonr" i ended up saying looking id rather protect my heart at 70 i hav high blood issues, you are not helping me, and he dropped the phone on my ears, i guess he needs some customer service training it will help him a lot and thank you for reponding, ell get back to you after 48 hrs I guess, lets wait for that