1 reviews | Active since Sept 2025
unauthorized debit order
I am highly disappointed with the service I have received from your company.
Last month, while I was at Protea Gardens mall doing my groceries, I was approached by two gentlemen who explained to me the rewards Clientèle is currently offering. At no point was I informed that they were opening a policy in my name. Without my consent, my card details were taken and now I see a debit of R404 deducted from my grant money.
This is pure *****. How can a policy be opened under my name without my knowledge or consent? When I contacted your call center, I was told that I had signed for this policy. This is completely untrue, as I never saw nor signed any forms.
I demand the immediate cancellation of this unauthorized policy, a full refund of the R404 deducted from my account, and confirmation in writing that no further debits will be made without my consent.
I trust this matter will be handled urgently and fairly.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Lungile Mathebula has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
The policy was still within a Cooling off period and the refund process was explained to you.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Lungile Mathebula has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
The policy was still within a Cooling off period and the refund process was explained to you.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards,