DP
Donna P

1 reviews | Active since Jun 2013

25 Jun 2015, 14:54

UNAUTHORIZED DEBIT ORDER

I had a Hospital Plan with Clientele life, which I cancelled towards the end of May 2015. I cancelled well ahead of time (more than 30 days) I received a cancellation e-mail and everything.<br> <br> Today, R403.70 gets Debited off my Account.<br> <br> When I phone and ask why, they tell me that the money was deducted 1 last time because they have to give the bank 30 day notice. <br> <br> HOW THE HELL IS THIS POSSIBLE??<br> YOU ARE *****ING MY MONEY!!!!<br> <br> I am not covered by you anymore and you still have the audacity to deduct a premium and tell me its for the bank!!!<br> <br> I want my money back!!!!! And I want it back NOW!!!

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Replies (1)
Clientele Life
Clientele Life's reply25 Jun 2015, 15:29
Official
Hello donnaparsons1989,

Thank you for raising your concerns with us.

Your query has been escalated to the relevant department for investigation and we will be in contact shortly.

Your sincerely,

Benita Steyn

Service Recovery Specialist

Best regards,