TM
Thapelo M
1 reviews | Active since Sept 2017
30 Dec 2025, 02:47
Unauthorized debit order
Dear Clientele,please stop debiting my account as I do not have a policy with your company.for the past 3 months a debit order runs on the 28th and each time there are no funds which costs 110 for an unpaid debit order additionally an unauthorized one.To say i am upset is an u understatement, please stop and reimburse the bank charges I incurred.
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Replies (4)0
Replies (4)
Clientele Life's replyOfficial
30 Dec 2025, 07:45Dear Thapelo M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply30 Dec 2025, 07:45
Official
Dear Thapelo M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
05 Jan 2026, 09:57Good day Thapelo,
Please kindly provide us with a policy number linked to the query as we are unable to locate any policies using the details provided.
Regards,
Please kindly provide us with a policy number linked to the query as we are unable to locate any policies using the details provided.
Regards,
Clientele Life's reply05 Jan 2026, 09:57
Official
Good day Thapelo,
Please kindly provide us with a policy number linked to the query as we are unable to locate any policies using the details provided.
Regards,
Please kindly provide us with a policy number linked to the query as we are unable to locate any policies using the details provided.
Regards,
TM
Thapelo M's updateReviewer Update
06 Jan 2026, 12:15Good day it is a B3 policy of which is being paid directly to B3 via eft. The policy number is SOSOL01252
TM
Thapelo M's update06 Jan 2026, 12:15
Reviewer Update
Good day it is a B3 policy of which is being paid directly to B3 via eft. The policy number is SOSOL01252
Clientele Life's replyOfficial
06 Jan 2026, 12:20Good day,
Thank you for the reply. Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Thank you for the reply. Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply06 Jan 2026, 12:20
Official
Good day,
Thank you for the reply. Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Thank you for the reply. Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct