NF
Nolizwi F
1 reviews | Active since Feb 2021
03 Feb 2021, 17:27
Unauthorized debit order
Clientele deducted my money without my concern. I told them I never opened any policy with them. They did not listen but instead my money was deducted. I couldn't reverse it on my app because there was no option. my policy number that I was given is ***
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
04 Feb 2021, 12:59Dear Nolizwi F
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply04 Feb 2021, 12:59
Official
Dear Nolizwi F
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
05 Feb 2021, 16:38Dear Nolizwi F
As per the telephonic discussion, held with Skhumbuzo Mbele, we confirmed the sales channel through which the policy was app**** for.
We have further provided you with a solution moving forward and you have confirmed that you are satisfied with the outcome.
We trust that you find the above in order, however, should you require any further assistance, please do not hesitate to contact us.
Yours sincerely,
Market Conduct Team
As per the telephonic discussion, held with Skhumbuzo Mbele, we confirmed the sales channel through which the policy was app**** for.
We have further provided you with a solution moving forward and you have confirmed that you are satisfied with the outcome.
We trust that you find the above in order, however, should you require any further assistance, please do not hesitate to contact us.
Yours sincerely,
Market Conduct Team
Clientele Life's reply05 Feb 2021, 16:38
Official
Dear Nolizwi F
As per the telephonic discussion, held with Skhumbuzo Mbele, we confirmed the sales channel through which the policy was app**** for.
We have further provided you with a solution moving forward and you have confirmed that you are satisfied with the outcome.
We trust that you find the above in order, however, should you require any further assistance, please do not hesitate to contact us.
Yours sincerely,
Market Conduct Team
As per the telephonic discussion, held with Skhumbuzo Mbele, we confirmed the sales channel through which the policy was app**** for.
We have further provided you with a solution moving forward and you have confirmed that you are satisfied with the outcome.
We trust that you find the above in order, however, should you require any further assistance, please do not hesitate to contact us.
Yours sincerely,
Market Conduct Team