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Sinegugu N

1 reviews | Active since Dec 2017

10 Jul 2019, 18:37

Unauthorized Debit Order

I joined Clientele life and agreed on amount, however you guys keep debiting an amount I did not agree to.

Called cause I wanted to complain about the matter but I was passed on from department to department until finally the call was dropped on me. Called back to cancel the policy and no help still but being put on hold for almost an hour and no help in the end.

I JUST WANT TO CANCEL AND GET MY MONEY!!!

Clientele has been the biggest mistake of my life ????????????????????????????????????????

0
Replies (4)
Clientele Life
Clientele Life's reply11 Jul 2019, 08:34
Official
Dear Sinegugu N,

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist Deseree Salie further with the matter.

Yours sincerely,

Lindiwe Mabizela

Service Support Specialist 

Best regards,

Clientele Life
Clientele Life's reply15 Jul 2019, 12:21
Official
Dear  Sinegugu N,

Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Ultimate Foundation Plan. We have attempted to contact you on 15 July 2019 at 12:01 PM on the cell phone number provided to discuss and address your concerns, to no success. Please be informed that we will contact you again shortly to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Judith MboweniService Recovery Specialist 

Best regards,

Clientele Life
Clientele Life's reply17 Jul 2019, 15:17
Official
Dear Sinegugu N, We confirm that we made contact with you to discuss the concerns raised.  As per our telephonic discussion, feedback regarding the cancellation of your policy has been provided. We have confirmed that we hold no records which indicate that you have previously requested to cancel your policies.  As confirmed kindly, forward any information you may have for us to investigate the matter further.  It is unfortunate that you have since requested to cancel your policies, should you wish to continue with your policies please contact us and we will gladly welcome you back as a valued client.  We would like to take this opportunity to apologise for any inconvenience caused in this regard .  We trust that you find the above in order , however should you require any further assistance please feel free to contact us directly. Yours sincerely, Judith MboweniService Support Specialist

Best regards,

SN
Sinegugu N's update17 Jul 2019, 15:51
Reviewer Update
Good afternoon

I have not received any missed calls from Clientele and if possible, can I have your direct line and I will call you.