Unauthorized Debit Order

<p>Im so disappointed with the unprofessional manner that Clientele hands a compliant, they seriously need to revise their policy and internal controls around the turnaround time and the process that a query gets addressed and resolved. Its not acceptable that a company that always advertise and encourages viewers to take out policies are so unprofessional with no sense of urgency to address queries. I have called the complaints department numerous times and my issue has not been resolved for over 2 months. I do not have any policy with Clientele and do not attend to in the near future due to the professionalism and the turnaround time that Clientele attends to complaints. However there have been unauthorized debit amounts on my account for an amount of R295 in the month of November and December 2018 totalling to R590.00 unauthorized debit. The reference number for my compliant is CER532672. Please note that, I have been failing to get someone to resolve and reimburse me the money, should I do not receive a response I will accelerate my complaint to FAIS Ombudsman. Kind Regards&nbsp;</p>