RJ
Rowena J
1 reviews | Active since Jun 2011
01 Dec 2021, 18:17
Unauthorized debit order.
Clientele took money from my 19year old sisters account. When she went to capitec they said they are unable to reverse it. We've been trying to contact clientele as we have no way of knowing how they got access to debit her account.
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
01 Dec 2021, 20:06 Dear Rowena J
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply01 Dec 2021, 20:06
Official
Dear Rowena J
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
03 Dec 2021, 11:06 Dear Rowena J Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Yesmine Billings has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
Should you require further assistance please feel free to contact us.
Kind regards,
Market Conduct
We confirm that our Market Conduct has investigated the contents of your complaint and Yesmine Billings has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
Should you require further assistance please feel free to contact us.
Kind regards,
Market Conduct
Clientele Life's reply03 Dec 2021, 11:06
Official
Dear Rowena J Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Yesmine Billings has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
Should you require further assistance please feel free to contact us.
Kind regards,
Market Conduct
We confirm that our Market Conduct has investigated the contents of your complaint and Yesmine Billings has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
Should you require further assistance please feel free to contact us.
Kind regards,
Market Conduct