RL
Ravhanna L

1 reviews | Active since Sept 2016

05 Nov 2021, 16:13

Unauthorized debit from clientele

Clientele people once stopped me in the street wanting to recruit me as one of them and in the midst of that they asked me to join clientele but I declined knowing that I am only a student and don’t understand any of the things, I get monthly debits of R250, why I don’t know.

I want to cancel whatever it is they have signed me up on and please reverse my R250 because I did not agree to any of that nor was a contract and no such thing as contact from them to show what it is I have entered into

0
Replies (2)
Clientele Life
Clientele Life's reply05 Nov 2021, 16:23
Official
Dear  Ravhanna L 
We confirm receipt of the concerns raised.
   
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
   
 Yours sincerely,
    
 Shanitha Hanuman 
 Service Support Supervisor 
 Clientele Life    

Best regards,

Clientele Life
Clientele Life's reply10 Nov 2021, 09:05
Official
Dear  Ravhanna L  
Thank you for raising your concerns and bringing this matter to our attention.  We confirm that we have investigated your complaint; however, we attempted to contact you to obtain more details to investigate your matter further to no success.  Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS.   We trust you find this in order.  Regards Market Conduct 

Best regards,