Unauthorized Debit
They have been debiting my account even after cancelling. Been trying to do this since march. Tried calling them. Each time they call. I explain the same thing. I do not want the product anymore. I want all my premiums back. My email is *** ***.
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
01 Nov 2025, 11:03Dear Nanki M ,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply01 Nov 2025, 11:03
Official
Dear Nanki M ,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
04 Nov 2025, 10:08Dear Nanki M ,
We confirm that we have made contact with you to provide feedback regarding the concerns raised.
At the outset, we would like to take this opportunity to apologize for any inconvenience experienced.
Kindly note that our cancellation and refunds process was explained and confirmation of the cancellation was also sent to the email address provided.
It is unfortunate that a decision to terminate our services was taken, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Maria Mokhuabane Service Recovery Specialist Clientele Life
We confirm that we have made contact with you to provide feedback regarding the concerns raised.
At the outset, we would like to take this opportunity to apologize for any inconvenience experienced.
Kindly note that our cancellation and refunds process was explained and confirmation of the cancellation was also sent to the email address provided.
It is unfortunate that a decision to terminate our services was taken, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Maria Mokhuabane Service Recovery Specialist Clientele Life
Clientele Life's reply04 Nov 2025, 10:08
Official
Dear Nanki M ,
We confirm that we have made contact with you to provide feedback regarding the concerns raised.
At the outset, we would like to take this opportunity to apologize for any inconvenience experienced.
Kindly note that our cancellation and refunds process was explained and confirmation of the cancellation was also sent to the email address provided.
It is unfortunate that a decision to terminate our services was taken, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Maria Mokhuabane Service Recovery Specialist Clientele Life
We confirm that we have made contact with you to provide feedback regarding the concerns raised.
At the outset, we would like to take this opportunity to apologize for any inconvenience experienced.
Kindly note that our cancellation and refunds process was explained and confirmation of the cancellation was also sent to the email address provided.
It is unfortunate that a decision to terminate our services was taken, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Maria Mokhuabane Service Recovery Specialist Clientele Life