MT
Mzukisi T
1 reviews | Active since Jul 2023
24 Jul 2025, 02:15
Unauthorized Debit
Money debited on my account on the 15th July 2025
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Replies (2)
Clientele Life's replyOfficial
24 Jul 2025, 07:15Dear Mzukusi T,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life
Clientele Life's reply24 Jul 2025, 07:15
Official
Dear Mzukusi T,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life
Clientele Life's replyOfficial
25 Jul 2025, 07:06Dear Mzukisi T,
We confirm that our Market Conduct department has investigated the contents of your complaint and Skhumbuzo Mbele has been in contact with you to provide the necessary feedback.
The sales call was reviewed and it was found that the correct policy information was explained at sales stage. Permission to debit was provided and DebiCheck mandate was authorised at sales stage.
You requested to cancel the policy and the cancellation of the debit order process was confirmed by our Client Services Department.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Regards, Market Conduct
We confirm that our Market Conduct department has investigated the contents of your complaint and Skhumbuzo Mbele has been in contact with you to provide the necessary feedback.
The sales call was reviewed and it was found that the correct policy information was explained at sales stage. Permission to debit was provided and DebiCheck mandate was authorised at sales stage.
You requested to cancel the policy and the cancellation of the debit order process was confirmed by our Client Services Department.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Regards, Market Conduct
Clientele Life's reply25 Jul 2025, 07:06
Official
Dear Mzukisi T,
We confirm that our Market Conduct department has investigated the contents of your complaint and Skhumbuzo Mbele has been in contact with you to provide the necessary feedback.
The sales call was reviewed and it was found that the correct policy information was explained at sales stage. Permission to debit was provided and DebiCheck mandate was authorised at sales stage.
You requested to cancel the policy and the cancellation of the debit order process was confirmed by our Client Services Department.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Regards, Market Conduct
We confirm that our Market Conduct department has investigated the contents of your complaint and Skhumbuzo Mbele has been in contact with you to provide the necessary feedback.
The sales call was reviewed and it was found that the correct policy information was explained at sales stage. Permission to debit was provided and DebiCheck mandate was authorised at sales stage.
You requested to cancel the policy and the cancellation of the debit order process was confirmed by our Client Services Department.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Regards, Market Conduct