tM
tshegofatso M
1 reviews | Active since Mar 2023
25 Apr 2024, 09:08
Unauthorized debit
You still debit from my account now after the last mess. The last consultant I spoke with said they putting the debits on hold since investigations r in place.
Now I really mad. Clientele i want my money please. Literally 5 seconds ago you just debited my account
Helpful (0)
Replies (6)0
Replies (6)
Clientele Life's replyOfficial
25 Apr 2024, 10:49Dear tshegofatso M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply25 Apr 2024, 10:49
Official
Dear tshegofatso M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
25 Apr 2024, 13:07Dear Tshegofatso M, At the outset I would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion, i have assisted with your cancellation request on even day and also confirmed that only the Hospital Plan was put on hold for this month of April 2024. Furthermore , I have confirmed that the Funeral Plan was out of grace , hence there is no refund due to you . I have provided you with our Internal Arbitrator details for futher escalation.. I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Legal
Clientele Life's reply25 Apr 2024, 13:07
Official
Dear Tshegofatso M, At the outset I would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion, i have assisted with your cancellation request on even day and also confirmed that only the Hospital Plan was put on hold for this month of April 2024. Furthermore , I have confirmed that the Funeral Plan was out of grace , hence there is no refund due to you . I have provided you with our Internal Arbitrator details for futher escalation.. I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Legal
tM
tshegofatso M's updateReviewer Update
25 Apr 2024, 13:33I sent an email as you suggested I do to ***. I hope they get back to me ASAP
tM
tshegofatso M's update25 Apr 2024, 13:33
Reviewer Update
I sent an email as you suggested I do to ***. I hope they get back to me ASAP
Clientele Life's replyOfficial
25 Apr 2024, 14:43Dear Tshegofatso M,
Thank you for raising your concerns with us. Kindly note that once you have escalated your query to the Independent Arbitrator's office for review, written feedback will be sent to your email address.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Vusumuzi Dlamini Services Recovery Specialist Clientele Legal
Thank you for raising your concerns with us. Kindly note that once you have escalated your query to the Independent Arbitrator's office for review, written feedback will be sent to your email address.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Vusumuzi Dlamini Services Recovery Specialist Clientele Legal
Clientele Life's reply25 Apr 2024, 14:43
Official
Dear Tshegofatso M,
Thank you for raising your concerns with us. Kindly note that once you have escalated your query to the Independent Arbitrator's office for review, written feedback will be sent to your email address.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Vusumuzi Dlamini Services Recovery Specialist Clientele Legal
Thank you for raising your concerns with us. Kindly note that once you have escalated your query to the Independent Arbitrator's office for review, written feedback will be sent to your email address.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Vusumuzi Dlamini Services Recovery Specialist Clientele Legal
tM
tshegofatso M's updateReviewer Update
26 Apr 2024, 12:17Good day Vusumuzi,
I got feedback from the email I've sent yesterday. Kindly give me a ring please.
I got feedback from the email I've sent yesterday. Kindly give me a ring please.
tM
tshegofatso M's update26 Apr 2024, 12:17
Reviewer Update
Good day Vusumuzi,
I got feedback from the email I've sent yesterday. Kindly give me a ring please.
I got feedback from the email I've sent yesterday. Kindly give me a ring please.
Clientele Life's replyOfficial
29 Apr 2024, 11:51Dear Tshegofatso M,
Thank you for raising your concerns with us. According to our records, your query was escalated to the office of the Independent Arbitrator for review.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Thank you for raising your concerns with us. According to our records, your query was escalated to the office of the Independent Arbitrator for review.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply29 Apr 2024, 11:51
Official
Dear Tshegofatso M,
Thank you for raising your concerns with us. According to our records, your query was escalated to the office of the Independent Arbitrator for review.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Thank you for raising your concerns with us. According to our records, your query was escalated to the office of the Independent Arbitrator for review.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life