FM
Frank M
1 reviews | Active since Mar 2021
09 Feb 2026, 17:45
Unauthorized debit
Good afternoon On 13 December 2025 I joined a clientele funeral policy. On 14 December 2025 I decided to cancel the policy after reading some negative reviews about the company. I sent the cancelation email on the 14th December 2025. Clientele never responded to the cancelation email. On 22nd January 2026 Clientele debited my account to the tune of R504 On the 9th February I went to the bank to reverse the debit. The bank informed me that Clientele did not only debit my account but they also blocked the reversal so that I can't be able to use my banking app to reverse the debit.
Frank Mongale
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Replies (2)
Clientele Life's replyOfficial
09 Feb 2026, 21:07Dear Frank M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct.
Clientele Life's reply09 Feb 2026, 21:07
Official
Dear Frank M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct.
Clientele Life's replyOfficial
10 Feb 2026, 09:37Dear Frank M,
At the outset we would like to apologise for inconvenience that this may have caused you. We confirm that we have made contact with you to provide feedback regarding the concerns raised. I hereby confirm that we have clarified our cancellation process as well as the cooling-off period that applies upon cancellation of your policy. Furthermore, we have sent an email to the email address provided with further details- as discussed. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely, Maria Mokhuabane
Service Support Specialist
Clientele Life
At the outset we would like to apologise for inconvenience that this may have caused you. We confirm that we have made contact with you to provide feedback regarding the concerns raised. I hereby confirm that we have clarified our cancellation process as well as the cooling-off period that applies upon cancellation of your policy. Furthermore, we have sent an email to the email address provided with further details- as discussed. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely, Maria Mokhuabane
Service Support Specialist
Clientele Life
Clientele Life's reply10 Feb 2026, 09:37
Official
Dear Frank M,
At the outset we would like to apologise for inconvenience that this may have caused you. We confirm that we have made contact with you to provide feedback regarding the concerns raised. I hereby confirm that we have clarified our cancellation process as well as the cooling-off period that applies upon cancellation of your policy. Furthermore, we have sent an email to the email address provided with further details- as discussed. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely, Maria Mokhuabane
Service Support Specialist
Clientele Life
At the outset we would like to apologise for inconvenience that this may have caused you. We confirm that we have made contact with you to provide feedback regarding the concerns raised. I hereby confirm that we have clarified our cancellation process as well as the cooling-off period that applies upon cancellation of your policy. Furthermore, we have sent an email to the email address provided with further details- as discussed. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely, Maria Mokhuabane
Service Support Specialist
Clientele Life