MN
Mutshidzi N
1 reviews | Active since Jan 2021
25 Jan 2021, 00:21
Unauthorized debicheck
Hello, I got ******* by a clientele sales person in town last week and she told me she wanted to see if I qualify for a policy. After I had left I found out that I had a clientele debicheck for the 23rd January. Upon finding out I decided to call clientele and cancel the policy. Even now on the app it shows that I don't have any active policy but I'm surprised because clientele just debited R207 from my account tonight and I would like that reversed and my money refunded because I'm just a student and the money I had was for mobile data for online learning..
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Replies (2)
Clientele Life's replyOfficial
25 Jan 2021, 09:26Dear Mutshidzi N,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Best regards,
Clientele Life's reply25 Jan 2021, 09:26
Official
Dear Mutshidzi N,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Best regards,
Clientele Life's replyOfficial
02 Feb 2021, 20:45Dear Mutshidzi N, Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Johannah Cele has been in contact with you to provide the necessary feedback. It was found that was approached by our broker and you provided your personal details with your banking details. You authenticated your banking details and permission was obtained to debit your account. You confirmed that you were satisfied with the feedback For further assistance please feel free to contact us again. Kind Regards,
Market Conduct
Market Conduct
Best regards,
Clientele Life's reply02 Feb 2021, 20:45
Official
Dear Mutshidzi N, Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Johannah Cele has been in contact with you to provide the necessary feedback. It was found that was approached by our broker and you provided your personal details with your banking details. You authenticated your banking details and permission was obtained to debit your account. You confirmed that you were satisfied with the feedback For further assistance please feel free to contact us again. Kind Regards,
Market Conduct
Market Conduct
Best regards,