AB
Andre B
1 reviews | Active since Sept 2015
29 Apr 2021, 18:44
Unauthorized Debi check and Deduction
I never approved any Debicheck on my account for any amounts from Clientelle and then they still take the amount of R281.00 twice from my account. II just wanted a quote and then they proceed without my approval. They are ********* s!!!!!!
I will also send an email to the Hawks to investigate these ********/**********....
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
30 Apr 2021, 09:25Dear Andre
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply30 Apr 2021, 09:25
Official
Dear Andre
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
AB
Andre B's updateReviewer Update
03 May 2021, 11:29I contacted the call centre and they said they will call back. They give me a missed call. This is how you operate by giving a miss call and then say you tried to contact me. You are a joke. I will use your details to open a ***** case with Saps. Have a nice day
AB
Andre B's update03 May 2021, 11:29
Reviewer Update
I contacted the call centre and they said they will call back. They give me a missed call. This is how you operate by giving a miss call and then say you tried to contact me. You are a joke. I will use your details to open a ***** case with Saps. Have a nice day
Clientele Life's replyOfficial
13 May 2021, 11:21Dear Andre
By now you have been contact by Benita Steyn. Who explained the outcomes of the investigation. We have since provided you with a solution moving forward and also confirmed that the Debicheck Authentication, should be queried with your bank. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
By now you have been contact by Benita Steyn. Who explained the outcomes of the investigation. We have since provided you with a solution moving forward and also confirmed that the Debicheck Authentication, should be queried with your bank. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
Clientele Life's reply13 May 2021, 11:21
Official
Dear Andre
By now you have been contact by Benita Steyn. Who explained the outcomes of the investigation. We have since provided you with a solution moving forward and also confirmed that the Debicheck Authentication, should be queried with your bank. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
By now you have been contact by Benita Steyn. Who explained the outcomes of the investigation. We have since provided you with a solution moving forward and also confirmed that the Debicheck Authentication, should be queried with your bank. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
AB
Andre B's updateReviewer Update
24 May 2021, 10:42Good Day,
I have had Capitec Bank investigate the matter and they have responded by telling me that after I have declined the first Debi check and ignored the second one, you then put thru a debit order without my consent. This is very disturbing since you are a huge company.
If this is your practice to ***** money from people and profiting from this by capitalizing on the interest eared whilst their money is in your bank. Also benefitting from people that don't even challenge you or requesting back their money.
I find you to be an outright ********** and think that this issue should not be unattended.
I will do my best to report you to the Hawks, PASA and maybe see if Carte Blanche would consider taking this matter up with you.
Regards
I have had Capitec Bank investigate the matter and they have responded by telling me that after I have declined the first Debi check and ignored the second one, you then put thru a debit order without my consent. This is very disturbing since you are a huge company.
If this is your practice to ***** money from people and profiting from this by capitalizing on the interest eared whilst their money is in your bank. Also benefitting from people that don't even challenge you or requesting back their money.
I find you to be an outright ********** and think that this issue should not be unattended.
I will do my best to report you to the Hawks, PASA and maybe see if Carte Blanche would consider taking this matter up with you.
Regards
AB
Andre B's update24 May 2021, 10:42
Reviewer Update
Good Day,
I have had Capitec Bank investigate the matter and they have responded by telling me that after I have declined the first Debi check and ignored the second one, you then put thru a debit order without my consent. This is very disturbing since you are a huge company.
If this is your practice to ***** money from people and profiting from this by capitalizing on the interest eared whilst their money is in your bank. Also benefitting from people that don't even challenge you or requesting back their money.
I find you to be an outright ********** and think that this issue should not be unattended.
I will do my best to report you to the Hawks, PASA and maybe see if Carte Blanche would consider taking this matter up with you.
Regards
I have had Capitec Bank investigate the matter and they have responded by telling me that after I have declined the first Debi check and ignored the second one, you then put thru a debit order without my consent. This is very disturbing since you are a huge company.
If this is your practice to ***** money from people and profiting from this by capitalizing on the interest eared whilst their money is in your bank. Also benefitting from people that don't even challenge you or requesting back their money.
I find you to be an outright ********** and think that this issue should not be unattended.
I will do my best to report you to the Hawks, PASA and maybe see if Carte Blanche would consider taking this matter up with you.
Regards