1 reviews | Active since Sept 2016
Unauthorized Contracts, **********
<p>Somehow these people got hold of my details and authorized a contract and debit order on my account.</p> <p>While I was away for almost 3 weeks in Namibia during August 4 to August 24 I could not recieve calls, in that time they opened a contract for me without my consent. I reversed the payment of R200-00 by the bank, luckily noticed. Some people have got debit orders going off of their account but never notice on their bankstatements. Be careful all.</p> <p> </p> <p>I spoke with a lady on the 31st August and she said an investigator will be in contact with me shortly. It has been a week already and heard nothing yet. So I would like to know whats happening with this case and who is the responsible for signing contracts illigaly within this company.</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We also confirm that an investigation is currently underway regarding the matter. We would like to apologise for any inconvenience caused in this regard.
We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Elsa Fourie
Team Leader Compliance
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We also confirm that an investigation is currently underway regarding the matter. We would like to apologise for any inconvenience caused in this regard.
We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Elsa Fourie
Team Leader Compliance