Unauthorized Clientèle Perks Deduction - Refusal of Refund.

I noticed an unauthorized deduction from my Capitec account by Clientèle Perks. I have never used this service, nor have I utilized any of its benefits.When I attempted to dispute this on my Capitec banking app, the system informed me it is a DebiCheck mandate and that I must contact the provider directly.I contacted Clientèle's call center, and the agent informed me that they can only assign an agent to cancel the policy but flatly refused to give me a refund for my money. This is unacceptable. I am demanding the immediate cancellation of this policy and a full refund of the unauthorized funds deducted from my bank account. If this is not resolved by senior management, I will take the matter straight to the National Financial Ombud Scheme (NFO).