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Junior P

1 reviews | Active since Oct 2025

24 Oct 2025, 11:39

Unauthorized Clientèle Perks Charges & Policy Enrollment Without Consent

I was signed up for Clientèle Perks without my full understanding or consent, and to my shock, I’ve now been enrolled in a policy I never agreed to. They've deducted R160 from my account on 24 October 2026 before the due date & their due amount is R240, and I feel completely misled and ******ed.I'm afraid I do not have the money for the recurring subscription .

I’ve tried to cancel, but the process is confusing and slow. I want all services cancelled immediately and a full refund of every cent deducted. This is unacceptable and feels like a deliberate ****.I never signed up for a policy or debit order .

If this is not resolved within 7 days, I will escalate to the National Consumer Commission and the Consumer Goods and Services Ombud. I expect a written confirmation of cancellation and refund

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Replies (4)
Clientele Life
Clientele Life's reply24 Oct 2025, 12:08
Official
Dear Junior P,

We confirm receipt of the concerns raised and apologize for any inconvenience caused.

Your query has been escalated to the relevant department for investigation, and we will be in contact to assist. 

Yours sincerely, 

Market Conduct 
JP
Junior P's update24 Oct 2025, 12:17
Reviewer Update
Final Demand: Full Cancellation & No Further EngagementReply to Clientèle’s Response: Thank you for responding, but I am not satisfied. I am now formally demanding the complete cancellation of all Clientèle Perks services and any associated policies. I do not want a refund followed by future deductions — I want no further business engagement with Clientèle, effective immediately.I am aware of multiple complaints where refunds were issued, only for money to be taken again later. I will not accept this.Please confirm in writing that:
  1. My account is fully cancelled
  2. No future debit orders will be processed
  3. My personal information will not be used for any future marketing or policy enrollment
If this is not resolved within 7 days, I will escalate to the National Consumer Commission (NCC) and the Consumer Goods and Services Ombud (CGSO).
Clientele Life
Clientele Life's reply24 Oct 2025, 12:25
Official
Dear Junior P,

Your query has been escalated to the relevant department for investigation, and we will be in contact to assist. 

Yours sincerely, 

Market Conduct 

Clientele Life
Clientele Life's reply27 Oct 2025, 09:38
Official
Dear Junior P, 

Thank you for raising your concerns and bringing this matter to our attention. 

We confirm that our Market Conduct has investigated the contents of your complaint and Beauty Phillips has been in contact with you to provide the necessary feedback. 

You requested to cancel the policy and the cancellation of the debit order process was confirmed. 

We trust you find this in order and that this matter has been resolved to your satisfaction. 
 Should you require further assistance please feel free to contact us. 

Regards, 

Market Conduct