GN
Gavaza N

1 reviews | Active since Dec 2021

17 Dec 2021, 13:11

Unauthorized clientele deductions

Clientele have been deducting money from my account without my permission. I called them many times and they said they will get back to me until now they have not done so. In July when they called I told them I was not interested in their policy, but to my surprise I started seeing money dissappear in my account to clientele. Clientele please cancel the policy that you gave me wiylthout my permission and give me my money back.

0
Replies (2)
Clientele Life
Clientele Life's reply17 Dec 2021, 13:49
Official
Dear Gavaza N 
We confirm receipt of the concerns raised.
       
Your query has been escalated to the relevant department for investigation.
       
Yours sincerely,
  
Shanitha Hanuman
Service Support Specialist
Clientele Life  

Best regards,

Clientele Life
Clientele Life's reply03 Jan 2022, 16:35
Official
Dear Gavaza N  

Thank you for bringing this matter to our attention.  We confirm that we have investigated the concerns raised and Market Conduct has provided you with feedback and provided a solution moving forward.  The escalation process was sent to your cell number should you want to escalate the matter further.  We trust this is all you require however, should you require further assistance please do not hesitate to contact us directly.  Regards, Market Conduct 
 



Best regards,