IS
Itebogeng S
1 reviews | Active since Jan 2024
28 Feb 2025, 06:58
Unauthorised Withdrawal by Clientel Life Company
Hello My name Itebogeng Eugene Sebapu my number phone are *** ,***
I am writing to report a serious concern regarding Clientel Life Company, who have unauthorisedly deducted R346 from my account without my consent. I did not register with their services nor provide them with my account details and it was my last money .i kindly request my money back and close any service because it seems like I have a service without my consent there I kindly request your assistance in investigating this matter and holding Clientel Life Company accountable for their actions. I would appreciate guidance on the next steps to take in resolving this issue Please assist
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Replies (2)
Clientele Life's replyOfficial
28 Feb 2025, 07:49Dear Itebogeng S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply28 Feb 2025, 07:49
Official
Dear Itebogeng S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
07 Mar 2025, 14:59Dear Itebogeng S,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, the policy was still within a Cooling off period and the refund process was explained to you by Nobuhle Jantjie.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, the policy was still within a Cooling off period and the refund process was explained to you by Nobuhle Jantjie.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
Clientele Life's reply07 Mar 2025, 14:59
Official
Dear Itebogeng S,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, the policy was still within a Cooling off period and the refund process was explained to you by Nobuhle Jantjie.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, the policy was still within a Cooling off period and the refund process was explained to you by Nobuhle Jantjie.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct