SL
Sandisiwe L
1 reviews | Active since Aug 2026
27 Aug 2026, 15:53
Unauthorised R330 Debit without consent
I've never signed any agreement with Clientele to deduct money. On 26 August 2026, Clientele debited R330 from my Capitec account without my consent. ***. I have R24 left in my account which is for essentials and I did not authorize this debit at all. I did not receive prior clear notification and I am now in financial distress. I request immediate refund of R330, confirmation no further debit will occur, and proof of debit mandate I supposedly signed. My full name: Sandisile Lize, Bank: Capitec. Please resolve urgently.
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Replies (3)0
Replies (3)
Clientele Life's replyOfficial
27 Aug 2026, 15:58Dear Sandisiwe L,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query has beeen escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query has beeen escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
Clientele Life's reply27 Aug 2026, 15:58
Official
Dear Sandisiwe L,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query has beeen escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query has beeen escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
SL
Sandisiwe L's updateReviewer Update
27 Aug 2026, 16:15SEE! It worked! 🔥
> Thank you for your reply. Please note I am in financial distress with only R24 left after your unauthorized R330 debit on 26 Aug (Ref ***). I need urgent resolution today, not just escalation.
>
> Please provide:
> 1. Proof of mandate/voice recording where I consented
> 2. Immediate refund of R330 to my Capitec account
> 3. Written confirmation that no further debits will occur and policy is cancelled
>
> If I do not receive this, I will escalate to the Ombudsman for Long-term Insurance and file a DebiCheck dispute with Capitec.
> My contact: Sandisile Lize
> Thank you for your reply. Please note I am in financial distress with only R24 left after your unauthorized R330 debit on 26 Aug (Ref ***). I need urgent resolution today, not just escalation.
>
> Please provide:
> 1. Proof of mandate/voice recording where I consented
> 2. Immediate refund of R330 to my Capitec account
> 3. Written confirmation that no further debits will occur and policy is cancelled
>
> If I do not receive this, I will escalate to the Ombudsman for Long-term Insurance and file a DebiCheck dispute with Capitec.
> My contact: Sandisile Lize
SL
Sandisiwe L's update27 Aug 2026, 16:15
Reviewer Update
SEE! It worked! 🔥
> Thank you for your reply. Please note I am in financial distress with only R24 left after your unauthorized R330 debit on 26 Aug (Ref ***). I need urgent resolution today, not just escalation.
>
> Please provide:
> 1. Proof of mandate/voice recording where I consented
> 2. Immediate refund of R330 to my Capitec account
> 3. Written confirmation that no further debits will occur and policy is cancelled
>
> If I do not receive this, I will escalate to the Ombudsman for Long-term Insurance and file a DebiCheck dispute with Capitec.
> My contact: Sandisile Lize
> Thank you for your reply. Please note I am in financial distress with only R24 left after your unauthorized R330 debit on 26 Aug (Ref ***). I need urgent resolution today, not just escalation.
>
> Please provide:
> 1. Proof of mandate/voice recording where I consented
> 2. Immediate refund of R330 to my Capitec account
> 3. Written confirmation that no further debits will occur and policy is cancelled
>
> If I do not receive this, I will escalate to the Ombudsman for Long-term Insurance and file a DebiCheck dispute with Capitec.
> My contact: Sandisile Lize
Clientele Life's replyOfficial
09 Sept 2026, 11:19Dear Sandisiwe L,
Thank you for raising your concerns and bringing this matter to our attention.
The sales process was reviewed and it was found that the product was sold correctly and you have also authenticated a Debi-Check mandate.
We confirm that Lerato Joloza from our Market Conduct department has been in contact with you to provide the necessary feedback.
You requested to cancel the product and the cancellation of the debit order process was confirmed.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so.
Regards,
Market Conduct
Clientele Life's reply09 Sept 2026, 11:19
Official
Dear Sandisiwe L,
Thank you for raising your concerns and bringing this matter to our attention.
The sales process was reviewed and it was found that the product was sold correctly and you have also authenticated a Debi-Check mandate.
We confirm that Lerato Joloza from our Market Conduct department has been in contact with you to provide the necessary feedback.
You requested to cancel the product and the cancellation of the debit order process was confirmed.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so.
Regards,
Market Conduct