ZM
Zandisiwe M
1 reviews | Active since Sept 2026
04 Sept 2026, 02:40
Unauthorised funds taken and want to cancel
For the second time, you have debited R170 from my account. What makes this completely unacceptable is that I have not utilized this service at all. You are taking my money for absolutely nothing, and I want it stopped immediately.I demand a full refund for the R170 amounts that you have wrongfully taken from my account. Furthermore, consider this as my formal notice to cancel my account with immediate effect.Do not take another cent from my bank account. I expect a prompt confirmation of this cancellation and details on when my refund will be processed.
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Replies (2)
Clientele Life's replyOfficial
04 Sept 2026, 07:55Dear Zandisiwe M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query will be escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query will be escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
Clientele Life's reply04 Sept 2026, 07:55
Official
Dear Zandisiwe M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query will be escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query will be escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
Clientele Life's replyOfficial
09 Sept 2026, 12:49Dear Zandisiwe M,
Thank you for raising your concerns and bringing this matter to our attention.
Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful.
Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS.
We trust you find this in order.
Regards,
Market Conduct
Clientele Life's reply09 Sept 2026, 12:49
Official
Dear Zandisiwe M,
Thank you for raising your concerns and bringing this matter to our attention.
Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful.
Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS.
We trust you find this in order.
Regards,
Market Conduct