ZP
Zephton P
1 reviews | Active since Mar 2023
02 Nov 2023, 06:04
Unauthorised deduction
I am a pensioner and this morning when my grant was paid in a sum of R1075 was deducted from my account. I tried to dispute it but it's not even disputable and canny be reversed. I never authorised this as a pensioner and have no money left in my account. I'm devastated
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Replies (2)
Clientele Life's replyOfficial
02 Nov 2023, 08:51Dear Zephton P,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply02 Nov 2023, 08:51
Official
Dear Zephton P,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
14 Nov 2023, 10:50Dear Zephton P,
We acknowledge your concerns and confirm that we have assessed the call between yourself and our sales consultant. By now our Investigator Beauty Phillps has been in contact with you to provide you with the necessary feedback. Unfortunately you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. Kind regards, Market Conduct
We acknowledge your concerns and confirm that we have assessed the call between yourself and our sales consultant. By now our Investigator Beauty Phillps has been in contact with you to provide you with the necessary feedback. Unfortunately you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. Kind regards, Market Conduct
Clientele Life's reply14 Nov 2023, 10:50
Official
Dear Zephton P,
We acknowledge your concerns and confirm that we have assessed the call between yourself and our sales consultant. By now our Investigator Beauty Phillps has been in contact with you to provide you with the necessary feedback. Unfortunately you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. Kind regards, Market Conduct
We acknowledge your concerns and confirm that we have assessed the call between yourself and our sales consultant. By now our Investigator Beauty Phillps has been in contact with you to provide you with the necessary feedback. Unfortunately you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. Kind regards, Market Conduct